What type of agreement is more enforceable than a Memorandum of Understanding (MOU)?

A Service Level Agreement (SLA) is a type of agreement that's structured to hold parties accountable for their performance in delivering specific services. It typically includes measurable metrics, expectations, and consequences if the terms are not met. Because an SLA is often formalized in writing and includes detailed obligations and standards for service delivery, it is generally more enforceable than a Memorandum of Understanding (MOU), which typically serves as a framework for future agreements without binding commitments.

The enforceability of an SLA arises from its clarity and specificity regarding the expectations between the parties, ensuring that they can be held accountable for their commitments. This contrasts with an MOU, which is often considered more of a preliminary or exploratory document that expresses a mutual intention but lacks the binding contractual elements that make SLAs enforceable.